Shipping & Returns
SHIPPING POLICY
This Shipping Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main terms. Please carefully review our Shipping Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Free Shipping
We offer free standard shipping on orders over $100.
Shipping Fees
Shipping at the following rates:
|
Shipping Method
|
Shipping Fee
|
| Standard Shipping 1-2 Business Days | $9.99 |
All times and dates given for delivery of the products are given in good faith but are estimates only.
DO YOU DELIVER INTERNATIONALLY?
We do not offer international shipping.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
Email: info@ksenskin.com
RETURN POLICY
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at info@ksenskin.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Reason for return, and what damage is present, then mail your return to the following address:
Xen Skincare, LLC
Attn: Returns
RMA #
9663 S Santa Monica Blvd #487
Beverly Hills, CA 90210
United States
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least fourteen (14) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange an exchange.
Please Note
- Sale items are FINAL SALE and cannot be returned.
- Returns will be approved if you have an allergic reaction to the product and (attach a picture) or the product arrived damaged!
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
info@ksenskin.com